Terms and conditions

1 Contracting Parties and Scope

These General Terms and Conditions govern the legal relationship between Deutsche Lufthansa AG, Lufthansa Aviation Center, Airportring, 60546 Frankfurt am Main, hereinafter “DLH”, and visitors to Hangar One, hereinafter “Customer”.

The terms and conditions are deemed to have been agreed upon purchase of tickets in the Hangar One online ticket shop (https://www.ticketing.lufthansagrouphangar-one.com/). Customers may purchase tickets for the exhibition at Lufthansa Group Hangar One and parking tickets via the online ticket shop. In the event of the purchase of parking tickets, DLH is entitled to contact the Customer via the contact details provided in the event of parking offences or similar.

The contract is concluded in German. Information provided in English is for ease of use only.

The current version of these General Terms and Conditions can be viewed, saved and printed from the website (https://lufthansagrouphangar-one.com/en/terms-and-conditions).

These General Terms and Conditions apply in addition to the house rules of Lufthansa Group Hangar One. These are available at XXX.

Any deviating general terms and conditions of the customer shall not be recognised unless DLH expressly agrees to their validity.

2 Conclusion of the Contract in the Online Ticket Shop

The presentation and advertising of tickets in the online ticket shop does not constitute an offer but is merely an invitation to make an offer (invitatio ad offerendum).

To purchase a ticket in the online ticket shop, the customer first selects the desired date and ticket in the ticket shop. They then click the “Continue” button. By clicking the “Proceed to payment provider” button in the shopping basket, the customer submits an offer to conclude a contract (“Order”).

In the case of a purchase in the online ticket shop, the contract is concluded upon receipt of the order confirmation sent by DLH via email, which also serves as confirmation of receipt of the order.

3 Right of Withdrawal

There is no right to withdraw distance contracts relating to services in connection with leisure activities if the contract specifies a specific date or period for the provision of the service. Any order for tickets for a specific date is therefore binding immediately upon receipt of the order confirmation and obliges the customer to accept and pay for the tickets ordered.

4 Total purchase price and payment terms

All prices quoted include the applicable VAT.

Payment is to be made in advance. Furthermore, payment of the purchase price is due immediately upon conclusion of the contract.

Orders placed in the online ticket shop can be paid for via WorldPay.

5 Delivery, loss and complaints regarding tickets

DLH will send the electronic tickets in a separate email following the booking confirmation to the email address provided by the customer at the time of ordering.

The customer is obliged to check the tickets immediately upon receipt to ensure that the number, price, date, event, language of the event and venue are correct. Any complaint regarding a faulty ticket must be made immediately upon receipt of the ticket by the customer to the contact address specified in section 12.

Tickets sold are neither refunded nor exchanged. Tickets lost or destroyed by the customer will not be replaced. The same applies if the customer has provided an incorrect email address in the ticket shop or if the ticket cannot be delivered for other reasons attributable to the customer.

6 Concessions

Concessionary and free tickets are only valid in conjunction with the relevant proof of eligibility. The proof must be presented by the customer on site upon entry or at the start of the guided tour.

7 Data Protection

The confidentiality and integrity of customers’ personal data is of particular importance to DLH. DLH will process customers’ personal data carefully and in accordance with the statutory provisions on data protection. The personal data provided by the customer will be processed for the purpose of processing the ticket purchase and, where necessary, forwarded to partners.

Further information on the processing of personal data by DLH, as well as detailed information on data subjects’ rights, can be found online (https://lufthansagrouphangar-one.com/en/privacy.html) in the privacy policy.

8 Liability and Warranty

8.1 In cases of intent and gross negligence, DLH shall be liable in accordance with statutory provisions. In cases of slight negligence, DLH shall only be liable for breaches of material contractual obligations (cardinal obligations), such as those which the contract is specifically intended to impose on DLH by virtue of its content and purpose, or the fulfilment of which is essential for the proper performance of the contract and on the observance of which the customer regularly relies and is entitled to rely.

8.2 This liability is limited to the typical damage foreseeable at the time the contract was concluded.

8.3 The personal liability of DLH’s legal representatives, vicarious agents and employees for damage caused by them through slight negligence is likewise limited to the extent described in section 8.2.

8.4 DLH’s liability in the event of fraudulent concealment of a defect, arising from the assumption of a guarantee of quality or a procurement risk, and under the Product Liability Act remains unaffected. Furthermore, the limitations of liability in sections 8.2 and 8.3 do not apply in the event of injury to life, limb or health.

9 Postponement or Cancellation of Events

DLH reserves the right to reschedule the date of a ticket for good cause, in particular force majeure, strikes, closure of the exhibition, particularly due to special events, to cancel a visit entirely, or to change the opening hours of Hangar One. This applies only insofar as this is reasonable for the customer, the purpose of the contract remains unaffected, and DLH’s interest in the change outweighs the visitor’s interest in the event not being changed. In the event of a postponement, tickets will be refunded in accordance with the chosen payment method. The same applies in the event of a change to the opening hours of Hangar One. Beyond this, the customer shall have no claims for damages.

10 Prohibition on the Resale of Tickets

DLH sells tickets exclusively to end customers. The commercial resale of tickets is prohibited. DLH reserves the right to block the tickets in question in the event of breaches of the resale prohibition.

11 Final Provisions

German law applies to the order, the contract and all legal disputes arising from the order, the contract and the performance of the contract to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

The exclusive place of jurisdiction for all current and future claims arising from the business relationship with merchants, including claims relating to cheques and bills of exchange, is Frankfurt am Main. The same place of jurisdiction shall apply if the customer has no general place of jurisdiction in Germany, moves their place of residence or habitual abode from Germany to another country after the conclusion of the contract, or if their place of residence or habitual abode is unknown at the time the action is brought.

DLH will not participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the VSBG or Directive 2013/11/EU on alternative dispute resolution for consumer disputes, nor is it obliged to do so.

The contract shall remain binding in its remaining parts even if individual provisions are legally invalid. The invalid provisions shall be replaced, where applicable, by the statutory provisions. However, if this constitutes an unreasonable hardship for one of the contracting parties, the contract shall become invalid in its entirety.

12 Contact

Enquiries regarding ticket sales may be directed to DLH via the following contact options: