Accessibility
Statement
Hangar One and the exhibition are accessible without barriers. Conference rooms, exhibition areas, and sanitary facilities can be conveniently reached by elevator within the building. Please note that there are steps at the flight simulator and in the Super Star area.
Date of publication: 01 April 2026
Date of last review: 01 April 2026
Deutsche Lufthansa AG (hereinafter “Deutsche Lufthansa” or “we”) attaches great importance to ensuring its services are digitally accessible for people with disabilities. We are constantly striving to provide an inclusive and accessible online experience to all users. Our goal is to make our services easy for everyone to find, access, use and understand.
Scope of this Statement
This Accessibility Statement applies to the services covered by the Directive (EU) 2019/882 and the laws implementing it in the Member States of the European Union, as offered or provided on the website https://www.lufthansagrouphangar-one.com/ and https://www.ticketing.lufthansagrouphangar-one.com/ by the Lufthansa Group company listed with name and address in the legal notice.
It was created on 01.04.2026 and will be reviewed and updated as needed in accordance with the applicable legal norms and technical standards.
Description of applicable requirements
The applicable accessibility requirements for services are defined in the national laws of the European Union Member States for implementing Directive (EU) 2019/882 of the European Parliament and of the Council dated 17 April 2019 on the accessibility requirements for products and services (“European Accessibility Act” or “EAA”). In implementing Annex V to Directive (EU) 2019/882, this also entails the obligation to provide and publish information on the accessibility of services.
In Germany, the applicable accessibility requirements are defined in the Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz, “BFSG”); for services, the accessibility requirements are outlined in Section 3 paragraph 1 in conjunction with Section 1 paragraph 3 BFSG and in the Accessibility Strengthening Act Ordinance (Verordnung zum Barrierefreiheitsstärkungsgesetz, “BFSGV”), which was enacted on the basis of Section 3 paragraph 2 BFSG. The obligation to create and make available accessibility information for services follows from Section 14 paragraph 1 BFSG in conjunction with Appendix 3 to Sections 14 and 28 BFSG in conjunction with the BFSGV.
The applicable accessibility requirements also follow from the national, European and international legal norms referenced in these legislative acts. The state of the art must be observed when fulfilling the requirements for services. The harmonised European standard EN 301 549 applies in this regard; Annex A thereof declares the Web Content Accessibility Guidelines (“WCAG”), currently conformance levels 2.1 A and AA, to be binding.
General description of the service
Deutsche Lufthansa is a global airline. The Hangar One website serves as the central source of information and booking platform for visitors of Hangar One. Through this website, users can obtain comprehensive information about the Hangar One experience, view available dates, and purchase tickets for the exhibition and other offerings directly online.
In addition, the platform provides relevant visitor information, such as opening hours, location details, exhibition content, and special services. Hangar One offers these services to give interested visitors simple and transparent access to all information and services related to visiting the hangar.
Further details on offerings, events, and bookable services are available at any time on the Hangar One website.
No flight offers can be purchased on this website. Detailed information on the flight offers and services of the respective airline can be found on the Lufthansa Group websites, for example at www.lufthansa.com. Explanations of the services offered are also provided there.
Descriptions and explanations required to understand how the service is performed
Purchase of exhibition tickets
Before purchasing a ticket via our website, visitors can first find information about the general offer, current information and available visiting dates. By clicking the “Ticket” button, the integrated ticket shop opens.
In the ticket shop, an available visiting date can then be selected. Users then choose the required ticket types from a list and use the plus and minus buttons to set the desired quantity.
By clicking the “Continue” button, visitors proceed to the next step. There, they are asked to enter their first name, last name, email address, and email confirmation. For the order, only the contact details of one person need to be provided.
By selecting the “Continue to payment provider” button, users are redirected to the external payment provider’s website, where they can choose the desired payment method and complete the payment.
After successful payment, customers receive a booking confirmation by email.
The tickets themselves are sent separately.
Purchase of parking tickets
It is also possible to purchase parking tickets via the ticket shop. Under the “Parking ticket” menu item, customers can purchase a parking ticket no earlier than two days before the planned visit and subject to current availability.
To purchase a parking ticket, customers must enter the order number and the last name of the person who booked the original visitor tickets.
After entering this information, the parking ticket can be ordered and paid for via the payment provider. The parking ticket is then sent separately by email.
Description of how the service meets the relevant accessibility requirements
As part of an established process to ensure continuous compliance with accessibility requirements, we implement the harmonised European standard EN 301 549 and the referenced WCAG in the conformance level corresponding to the state of the art.
The services must therefore be
- perceivable (i.e. the information and elements of the services must be presented to users in such a way that the users can perceive them);
- operable (i.e. users must be able to use the elements of the services and the navigation);
- understandable (i.e. the information and the use of the services must be understandable); and
- robust (i.e. the content must be robust enough to be reliably interpreted by a variety of technical tools, including assistive technologies).
The WCAG provide guidelines for how to design user-friendly perceivable, operable, understandable, and robust services for people with disabilities. There are currently three conformance levels. In accordance with the European standards, we implement conformance levels 2.1 A and AA.
For this purpose, the following measures, among others, are taken on an ongoing basis:
- Reviews: we regularly conduct both automatic and manual accessibility audits to systematically review our digital offerings for compliance with the requirements of WCAG 2.1 conformance levels A and AA and standard EN 301 549.
- Training: we provide continuous and comprehensive training to our content managers, designers and developers. This ensures that they are familiar with the best practices for accessibility and can take these principles into account at every stage of content creation and development.
- Integration into the development cycle: accessibility is integrated into the entire cycle of our software development; from the initial design and planning to testing and deployment, a “born accessible” approach is adopted whenever possible.
- Specialised Accessibility Team: we have a specialised team responsible for conducting and monitoring accessibility initiatives on our digital platforms.
Our website has been comprehensively reviewed by our internal accessibility experts based on the applicable accessibility standards.
In addition to our internal processes, our website has been reviewed by external accessibility experts.
We are continuously working to improve how we provide our services in accordance with all legal requirements. We offer contact options for communicating accessibility issues and suggestions for improvement.
Disclaimer for external content
We assume no liability for linked third-party services over which we have no control or for which we are not responsible. The provider in question bears sole responsibility for ensuring that this content is correct, complete, current and accessible. By using the links, you acknowledge that we are not liable for any damage or legal consequences.
Contact information
We welcome and appreciate your feedback on the accessibility of the website https://www.lufthansagrouphangar-one.com/. Your feedback is important and helps us to improve our services. If you encounter accessibility issues, wish to report a problem regarding compliance with the applicable requirements or have any suggestions for improvement, please do not hesitate to contact us through the following channels:
Name: Deutsche Lufthansa AG
Street: Venloer Straße 151-153
Location: 50672 Köln
E-Mail: customer.relations@lufthansa.com
Telephone: +49 69 86 799 699
Feedback form: Help & Contact | Lufthansa | Lufthansa
We will respond to all concerns and requests in accordance with the statutory deadlines.
Relevant market surveillance authority
You can contact the relevant market surveillance authority or national enforcement body.
For Germany, this is:
Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen – MLBF)
Carl-Miller-Str. 6
39112 Magdeburg
Telephone: +49 391 289 2302 3
E-Mail: kontakt@mlbf-barrierefrei.de